Support
How can we help?
Check the common questions below, or email us directly.
The app isn't scanning my card properly
Make sure the card is on a flat, well-lit surface and fills most of the camera frame. Avoid shadows across the text. If you're scanning from a photo, pick one that's sharp and not cropped too tight.
How do I cancel my subscription?
On iPhone: open your iPhone's Settings → tap your name at the top → Subscriptions → find Nexio → Cancel Subscription. Apple handles billing on iPhone, so the cancellation happens through them. On Android: open the Google Play Store, go to your subscriptions (play.google.com/store/account/subscriptions), select Nexio and tap Cancel subscription. Google Play handles billing on Android. Uninstalling the app doesn't cancel a subscription on either platform.
Can I get a refund?
On iPhone, refunds go through Apple. Open the App Store, tap your profile, go to Purchase History, find the Nexio charge, and select "Report a Problem." Apple reviews refund requests on a case-by-case basis. On Android, refunds go through Google Play: request one through Google Play's refund page (support.google.com/googleplay/answer/15574897), or email us at hello@nexioscan.com and we'll help.
My contacts aren't syncing across devices
Make sure you're signed in with the same account on both devices (Settings in Nexio shows which account you're using). Syncing is automatic once you're signed in. If it still doesn't work, try signing out and back in.
How do I export my contacts?
Anyone can export, on the free plan too. On your card list, tap Export, pick the cards or groups, and choose vCard, CSV or PDF. Or open a card and tap Share Contact or Save to Phone. You can then import the file into your CRM, email client, or spreadsheet.
The app extracted the wrong information
AI isn't perfect. You can tap any contact to edit the extracted fields. If a certain card style consistently gives bad results, email us a photo and we'll look into it.
How do I delete my account and data?
Go to Settings inside the app → Account → Delete Account. This removes all your contacts and account data from our servers. It can't be undone.