Account deletion
Delete your Nexio account
Nexio is developed by MasterET Labs. If you signed in to Nexio with Apple or Google, you can delete your account at any time, either in the app or by email. You don't need the app installed to request deletion.
Option 1: Delete in the app
- Open Nexio and go to Settings.
- Under Account, tap Delete Account.
- Confirm. Your account is deleted right away.
Deleting your account doesn't cancel a subscription. Cancel it first in your App Store or Google Play subscription settings.
Option 2: Request deletion by email
Email hello@nexioscan.com with the subject Delete my Nexio account, from the email address of the Apple or Google account you sign in to Nexio with. We'll confirm by reply and complete the deletion within 30 days.
What gets deleted
- Your sign-in link to Apple or Google, plus the email address and name we received from it
- Every business card you scanned: the card images, the names, phone numbers, email addresses and notes
- Your groups and labels
- Your subscription status and the usage events stored with your account
Account deletion is permanent and can't be undone.
What we keep
- Purchase and billing records held by Apple, Google Play and our subscription provider RevenueCat. Store purchases are recorded by the stores themselves and are kept for tax and accounting purposes.
- A device-level free-scan counter (an app-specific device ID and a number of free scans left). It is not linked to your name or email, and it only exists so that free scans can't be reset by deleting and recreating accounts.